Smart Initiative

Integrated Operation Centre (IOC)

Unified Situational Awareness & Incident Command for Putrajaya

Operational Since 2019 Level 2 (Bandar Pintar Membangun) → Level 3 (Leading Smart City)
Lead Agency
Perbadanan Putrajaya
Supporting Agencies
Royal Malaysia Police
Malaysia Civil Defence Force
Jabatan Bomba dan Penyelamat Malaysia
+2 more
Key Metrics
suapan cctv diintegrasi 420
sumber data disatukan 4
laporan syif sebulan 90

Overview

The Integrated Operation Centre (IOC) is the operational intelligence dashboard powering the Putrajaya Command Centre (PCC). It provides PCC operators with a unified, real-time overview of city-wide systems by integrating live feeds from over 420 CCTV cameras, Panic Button activations, Waze Connected Cities crowdsourcing data, and the Putrajaya Lake Water Quality Monitoring Stations (IEMS). The IOC enables operators to receive automated alerts, verify and classify incidents, escalate to the relevant agency, internal department, or task force, and generate structured shift and daily operational reports — all from a single command interface.

PSCB Blueprint Alignment

This initiative is classified under Smart Application 3.1: City Management & Monitoring (Indicator 70) within the Putrajaya Smart City Blueprint (PSCB).

  • Objective: Provide the basic infrastructure to upgrade the city’s capabilities and capacities towards a Smart City status.
  • Desire Outcome: Provide safety to the people living in Putrajaya.
  • Implementation Approach:
    1. Integrated centre that monitor the city 24hours on traffic, safety, disaster, crowd control etc.
    2. Express monitoring and advisory system such as vehicle recovery services which helps to detect accidents or any incidences.

Key Highlights

Unified real-time dashboard integrating CCTV, Panic Button, Waze & IEMS feeds
Automated incident alert reception and operator-assisted verification workflow
Waze Connected Cities integration for live crowdsourced traffic & road incident data
Putrajaya Lake Water Quality (IEMS) feed for environmental situational awareness
Panic Button network integration for immediate emergency response activation
Structured incident escalation to relevant agencies, departments & task forces
Automated shift reports and daily operational summaries generated by the system
24/7 operations with multi-shift command officers under PPJ oversight

Technology Stack

Operational Dashboard — custom web-based interface Video Management System (VMS) — CCTV feed integration Waze Connected Cities API — crowdsourced traffic & incident data IEMS API — Putrajaya Lake Water Quality real-time feed Panic Button network — emergency alert integration Automated Report Generation — shift & daily operational reports Incident Management Workflow Engine — alert → verify → escalate

Initiative Details

Status Operational
Year Launched 2019
Domain
Rating Tier Level 2 (Bandar Pintar Membangun) → Level 3 (Leading Smart City)
Lead Agency
Perbadanan Putrajaya

Impact Metrics

suapan cctv diintegrasi 420
sumber data disatukan 4
laporan syif sebulan 90
agensi eskalasi 6
peratusan masa aktif 99.7
sistem bersepadu 15+ sistem
skrin pemantauan 30 skrin 4K
operasi 24/7/365

Strategic Alignment

Putrajaya Smart City Blueprint
Thrust 3: Smart Government Services
Malaysia Smart City Framework
Smart Government (Operations Control Centre & Public Safety)
MS ISO/IEC 37122 Indicator
IND-05 - IND-19 - IND-27 -
UN Sustainable Development Goals
SDG 11 SDG 16 SDG 17

Supporting Agencies

Royal Malaysia Police
Malaysia Civil Defence Force
Jabatan Bomba dan Penyelamat Malaysia
Air Selangor
Tenaga Nasional Berhad

Official Links

Putrajaya Command Centre

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