IT Infra Downtime
Average hours of IT infrastructure unavailability per incident. Tracks planned and unplanned outages across Putrajaya's city ICT backbone (Putranet, CSF/DRC, city systems).
Performance Progress
Indicator Overview
Putrajaya’s critical IT infrastructure is supported by the Central Server Farm and Disaster Recovery Centre (CSF/DRC) and the Putranet Fiber Optic Network. Managed by Perbadanan Putrajaya, these systems provide high availability, redundancy, and backbone communication for all smart city operations, minimizing unplanned downtime.
Indicator Requirements
Numerator
Total number of hours from initial call / form submission taken to respond to all complaints made through the city’s nonemergency system.
Denominator
Total number of complaints received by the city’s nonemergency system.
Evidence Requirements (Auditor Checklist)
Indicator 18 = A / B X 100 A. Numerator: Please state the total hours taken to resolve complaints made through the city’s non-emergency system from the initial call / form submission for the assessment year. (upload document) B. Denominator: Please state the total complaints received through the non-emergency system for the assessment year. (upload document)
Delivered By
Initiatives actively contributing to this indicator's achievement.
High Availability and Redundancy for Critical Systems
View InitiativeBackbone Communication Infrastructure for Smart Putrajaya
View InitiativeStandards Reference
- ISO Ref.
- MS ISO 37122:2019
- Indicator ID
- IND-18
- Category
- GV - Governance
- Data Source
Part of Component
Leveraging digital governance, data-driven policy-making, open data platforms, e-services, cross-agency integration, ...
View MSCF Framework