IT Infra Downtime
Average hours of IT infrastructure unavailability per incident. Tracks planned and unplanned outages across Putrajaya's city ICT backbone (Putranet, CSF/DRC, city systems).
Performance Progress
Indicator Overview
Putrajaya’s critical IT infrastructure is supported by the Central Server Farm and Disaster Recovery Centre (CSF/DRC) and the Putranet Fiber Optic Network. Managed by Perbadanan Putrajaya, these systems provide high availability, redundancy, and backbone communication for all smart city operations, minimizing unplanned downtime.
Indicator Requirements
Numerator
Duration of time (in hours) the city's IT infrastructure is unavailable due to an incident (e.g. power outage, scheduled maintenance).
Denominator
Total number of incidents causing an IT infrastructure outage.
Evidence Requirements (Auditor Checklist)
Indicator 18 = A / B A. Numerator: Please state the duration of time (in hours) the city’s IT infrastructure was unavailable due to incidents (power outage, scheduled maintenance) for the assessment year. (upload document) B. Denominator: Please state the total number of incidents causing IT infrastructure outages for the assessment year. (upload document)
Delivered By
Initiatives actively contributing to this indicator's achievement.
High Availability and Redundancy for Critical Systems
View InitiativeBackbone Communication Infrastructure for Smart Putrajaya
View InitiativeStandards Reference
- ISO Ref.
- MS ISO 37122:2019
- Indicator ID
- IND-18
- Category
- GV - Governance
- Data Source
Part of Component
Leveraging digital governance, data-driven policy-making, open data platforms, e-services, cross-agency integration, ...
View MSCF Framework