City Services Requested Online
Measures the digitization of municipal services across Putrajaya. Perbadanan Putrajaya operates comprehensive platforms, including OSC 4.0, Sistem Pelesenan, and E-Aduan, to manage civic approvals. Jabatan Digital Negara complements this ecosystem via the MyGov Malaysia portal, delivering centralized digital governance.
Performance Progress
Indicator Overview
Putrajaya delivers a comprehensive ecosystem of over 20 digital municipal services to streamline public and business operations. Operated by Perbadanan Putrajaya, core administrative platforms include the OSC 4.0 development portal, Sistem Pelesenan for business licensing, and Sistem Cukai Taksiran. Civic engagement and facility management are supported by specialized applications like E-Tasik, E-Tempahan Dewan, and the Centralized Electronic Bulletin Board (CEBB). Additionally, the MyPutrajaya app and Jabatan Digital Negara’s MyGov Malaysia integrate these touchpoints, providing citizens with unified and transparent access to governance.
Indicator Requirements
Numerator
Total number of city services offered to people and businesses through a centralised Internet interface.
Denominator
Total number of city services offered by the city.
Evidence Requirements (Auditor Checklist)
Indicator 1 = A / B X 100 A. Numerator: Please state the number of online local authority services for the assessment year. (upload the complete list of online services along with links) B. Denominator: Please list the total number of services (online and manual) provided by the local authority for the assessment year. (upload the complete service list document)
Delivered By
Initiatives actively contributing to this indicator's achievement.
The E-Tasik electronic system digitises the entire application and management process for activities across Putrajaya's Lake & Wetland areas — from water sports and academic research to lake water extraction and technical benchmarking visits — through a single fast, transparent, and paperless online platform
View Initiative101 panel digital LED Billboard & Digital Signage berpusat — menyampaikan maklumat awam, pengumuman, dan promosi secara masa nyata merentasi lokasi strategik Putrajaya melalui platform Samsung MagicINFO™ 9
View InitiativeOnline Check and Payment of Property Assessment Tax
View InitiativePublic Complaint Management System
View InitiativeDigital Application for Filming Permits in Putrajaya
View InitiativeDigital Checking, Payment & Appeal of Compounds
View InitiativeDigital Rental Management for Putrajaya Public Housing
View InitiativePublic Parks Activity and Facility Booking System
View InitiativeDigital Booking System for Perbadanan Putrajaya Halls
View InitiativeOnline Sports Facility Booking System
View InitiativeDigital Cemetery Plot and Burial Application System
View InitiativePutrajaya Public Toilet Monitoring & Feedback System
View InitiativeFacility Operations, Asset & Maintenance Management System
View InitiativeOnline Registration & Application for Nadiputra Bus Cards
View InitiativeEmpowering Citizen Engagement for Sustainable Planning
View InitiativeThe Official Smart City Mobile App of Putrajaya
View InitiativeTouchpoint International Smart City Mobile Platform Pilot
View InitiativeUniting Government Services in One Application
View InitiativeSeamless Digital Payment Gateway for Municipal Services
View InitiativeDigital Submission & Processing of Development Plan Approvals
View InitiativeFood Handler & Typhoid Injection Card Platform
View InitiativeOnline Commercial and Business License Management
View InitiativeOfficial digital portal for tourism ecosystem promoting events, recreational packages, and heritage attractions to local and international visitors.
View InitiativeStandards Reference
- ISO Ref.
- MS ISO 37122:2019
- Indicator ID
- IND-01
- Category
- GV - Governance
- Data Source
Part of Component
Leveraging digital governance, data-driven policy-making, open data platforms, e-services, cross-agency integration, ...
View MSCF Framework