Smart Living SF | Safety IND-60

Response Time - Fire & Rescue

Measures the emergency response efficiency of fire and rescue services. The Jabatan Bomba dan Penyelamat Malaysia (JBPM) strictly monitors deployment times to consistently achieve on-scene arrivals within 10 minutes.

Achieved Level 3 Target

0 units

Current Performance

Target

100 units

Baseline Year

Target Year

Lead Agency

Update Cycle

Last Updated

Performance Progress

Overall Achievement 100%

Baseline: units Target: 100 units

Indicator Overview

This indicator tracks the critical on-scene arrival times for fire and rescue emergency calls across the city. Managed by JBPM, maintaining a rapid and reliable response time is fundamental to minimizing property damage and saving lives. Consistent performance monitoring ensures the city remains a highly secure and responsive environment during crises.

Indicator Requirements

Numerator

The number of response time within 10 minutes from initial call.

Denominator

The total number of cases in a day.

Evidence Requirements (Auditor Checklist)

Indicator 60 = A / B A. Numerator : Total number of response times within 10 minutes from the initial call for the assessment year. B. Denominator : Please state the total number of cases in one year for the assessment year.

Delivered By

Initiatives actively contributing to this indicator's achievement.

Fire & Rescue Department (JBPM) Emergency Response Time Jabatan Bomba dan Penyelamat Malaysia

Operational

JBPM Putrajaya emergency performance monitoring system — achieving an average 5-minute 50-second on-scene arrival time across 513 fire and rescue calls in 2025, surpassing the national NART standard

View Initiative

Standards Reference

ISO Ref.: MS ISO 37122:2019
Indicator ID: IND-60
Category: SF - Safety
Data Source

Part of Component

Smart Living

Enhancing quality of life for all Putrajaya residents through smart healthcare connectivity, digital public safety (P...

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