Strategic Hierarchy

Smart City Section

Positioned within the Information and Communication Technology Division, the Smart City Section, led by Puan Norazleen binti Abdullah (Gred F13), coordinates and executes Putrajaya's digital initiatives, IoT networks, and real-time operations. The section is divided into two specialised units: the Putrajaya Command Centre (PCC) (14 staff members) and the Smart Technology Unit (6 staff members).

Perbadanan Putrajaya (PPj) Organizational Chart

Structural hierarchy emphasizing the alignment of the Smart City Section & Putrajaya Command Centre

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Smart City Section Detailed Staffing & Hierarchy

Structural hierarchy detailing personnel assignments and unit roles within the section

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PEG. TEKNOLOGI MAKLUMAT GRED F13
NORAZLEEN ABDULLAH] %% Units PCC[UNIT PUTRAJAYA COMMAND CENTRE
PEG. TEKNOLOGI MAKLUMAT GRED F9/F10
Ts. NADIAH BINTI MD NORDIN] UST[UNIT SMART TECHNOLOGY
PEG. TEKNOLOGI MAKLUMAT GRED F10
JANE JASMIN BENJAMIN YUEN] SSC --> PCC SSC --> UST %% PCC Structure PCC --> P1[PEN. PEG. TEKNOLOGI MAKLUMAT GRED FA5/FA6/FA7
SHAHAMIZAN MD SHAHUDIN] PCC --> P2[PEG. TADBIR GRED MySTEP
MOHAMAD SAIFUL HALIMI BIN IBRAHIM] P1 --> P1_1[PEN. PEG. TEKNOLOGI MAKLUMAT GRED FA5/FA6/FA7
MOHD SUFIAN OLAN] P2 --> P2_1[PEN. PEG. TADBIR GRED MySTEP
FAZREEN SYAMIL DZUL ALBAKRI] P2_1 --> P2_2[PEN. PEG. TADBIR GRED N5
NURUL ATIKAH BINTI MUSA] P2_2 --> P3_1[PEMBANTU TADBIR GRED MySTEP
MOHAMAD ALI SULAIMAN] P3_1 --> P3_2[PEMBANTU TADBIR GRED N1
FAJRINA IZNIE JUHAIMI] P3_2 --> P3_3[PEMBANTU TADBIR GRED N1
MUHAMMAD IQMAL DANIEL BOIN MOHD YAZID] P3_3 --> P3_4[PEMBANTU TADBIR GRED N1
NOR MARZITA BINTI SUHAIMI] P3_4 --> P3_5[PEMBANTU TADBIR GRED MySTEP
FARAH LIYANA ALIAS] P3_5 --> P3_6[PEMBANTU TADBIR GRED N1
MUHAMMAD HALIQ MOHAMAD HAFIZAN] P3_6 --> P3_7[PEMBANTU TADBIR GRED N1
MUHD. NOR SAIFUL ABDUL RAHMAN] P3_7 --> P3_8[PEMBANTU TADBIR GRED N1
ZAIRUL NIZAM BIN ZAINUDIN] %% UST Structure UST --> U1[PEG. TEKNOLOGI MAKLUMAT GRED F9/F10
NUR ERLISSA FARRYSHA MOHD KHAIRUDDIN] UST --> U2[PEN. PEG. TEKNOLOGI MAKLUMAT GRED FA5/FA6/FA7
HAFIDZ NASRUDDIN] U1 --> U1_1[PEG. TADBIR GRED N9
FATIN NURHANISAH ZAMRY] U2 --> U3[PEN. PEG. TEKNOLOGI MAKLUMAT GRED FA5/FA6/FA7
WAN SHAHMI IZZAT WAN MUSTAPHA] U2 --> U4[PEN. JURUTEK GRED MySTEP
NUR AYUNIE MAHMOOD] U2 --> U5[PEN. JURUTEK GRED MySTEP
NURUL IZZATI NURY] U2 --> U6[PEN. PEG. TEKNOLOGI MAKLUMAT GRED FA5/FA6/FA7
KOSONG] U3 --> U6_5[JURUTEKNIK KOMPUTER GRED FT1/FT2/FT3
AIMAN BIN MOHD YUSOF] U6_5 --> U6_1[JURUTEKNIK KOMPUTER GRED FT1/FT2/FT3
KOSONG] U6_1 --> U6_2[JURUTEKNIK KOMPUTER GRED FT1/FT2/FT3
KOSONG] U6 --> U6_3[JURUTEKNIK KOMPUTER GRED FT1/FT2/FT3
KOSONG] U6_3 --> U6_4[JURUTEKNIK KOMPUTER GRED FT1/FT2/FT3
KOSONG] %% Styling Nodes style SSC fill:#022c22,stroke:#34d399,stroke-width:3px,color:#ffffff,font-weight:bold,font-size:14px style PCC fill:#d1fae5,stroke:#10b981,stroke-width:2px,color:#065f46,font-weight:bold style UST fill:#fef3c7,stroke:#f59e0b,stroke-width:2px,color:#92400e,font-weight:bold style P1 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1.5px,color:#065f46 style P2 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1.5px,color:#065f46 style P1_1 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style P2_1 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style P2_2 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style P3_1 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style P3_2 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style P3_3 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style P3_4 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style P3_5 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style P3_6 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style P3_7 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style P3_8 fill:#ecfdf5,stroke:#a7f3d0,stroke-width:1px,color:#065f46 style U1 fill:#fffbeb,stroke:#fde68a,stroke-width:1.5px,color:#92400e style U2 fill:#fffbeb,stroke:#fde68a,stroke-width:1.5px,color:#92400e style U1_1 fill:#fffbeb,stroke:#fde68a,stroke-width:1px,color:#92400e style U3 fill:#fffbeb,stroke:#fde68a,stroke-width:1px,color:#92400e style U4 fill:#fffbeb,stroke:#fde68a,stroke-width:1px,color:#92400e style U5 fill:#fffbeb,stroke:#fde68a,stroke-width:1px,color:#92400e style U6_5 fill:#fffbeb,stroke:#fde68a,stroke-width:1px,color:#92400e style U6 fill:#f1f5f9,stroke:#94a3b8,stroke-dasharray: 5 5,color:#374151 style U6_1 fill:#f1f5f9,stroke:#94a3b8,stroke-dasharray: 5 5,color:#374151 style U6_2 fill:#f1f5f9,stroke:#94a3b8,stroke-dasharray: 5 5,color:#374151 style U6_3 fill:#f1f5f9,stroke:#94a3b8,stroke-dasharray: 5 5,color:#374151 style U6_4 fill:#f1f5f9,stroke:#94a3b8,stroke-dasharray: 5 5,color:#374151

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Unit Smart Technology

Technology & Blueprint Development

6-Person Team

Mandate

Responsible for the holistic planning, development, and promotion of Smart City initiatives based on the established Putrajaya Smart City Blueprint.

Core Roles & Tasks

Strategic Planning & Blueprint Implementation

Manage the lifecycle of Smart City initiatives—from planning and feasibility studies to infrastructure development and innovation advisory services. Oversee 33 applications and 93 initiatives across six domains: Transportation, Home & Environment, Government Services, Infrastructure & Utility, Economy, and Community.

Governance & Policy Frameworks

Develop and maintain essential guidelines for Smart Putrajaya, covering areas such as Smart Street Lighting, Panic Button requirements, Digital Signage, IoT Network architecture, Autonomous Vehicles, and Micro-Mobility.

Stakeholder Engagement & Promotion

Actively promote Smart City awareness through design thinking programs, conferences, seminars, and web-based communication. Serve as the liaison for strategic partnerships with government agencies (TNB, SWCorp, MOT, etc.), private entities, and telecommunication providers like TM.

Technical Innovation & Oversight

Conduct trend analysis for future technologies (Industry 4.0, Digital Economy) and ensure that all smart systems remain modular, secure against cyber threats, and interoperable. Manage projects like the Putrajaya Open Innovation (POINT) server, Putrajaya Mobile App RFP, and digital exhibitions like DiPEC.

Inter-Agency Representation

Represent Perbadanan Putrajaya in national committees, including the MySmartWilayah initiative, Smart City task forces, and national technical working groups on digital economy and smart cities.

Unit Putrajaya Command Centre

Integrated Urban Operations

14-Person Team

Mandate

Ensure the command center's effectiveness, operational readiness, and alignment with the requirements of all stakeholders. Serves as a high-tech integrated operations hub for critical city-wide monitoring.

Core Roles & Tasks

Integrated Operations & Incident Management

Coordinate real-time operations and information exchange with key agencies, including IPD Putrajaya, the Fire Department, the Civil Defence Force (APM), and Putrajaya Hospital. Oversee SOPs, manage duty rosters, ensure incident coordination, and facilitate effective emergency information dissemination.

Monitoring & Surveillance

Maintain continuous observation of Putrajaya’s safety and security through CCTV networks, mobile and fixed panic buttons, and emergency alert systems. Monitor environmental quality (pollution and hydrology) and analyze social media trends through the SOCIO platform to identify emerging public issues.

Infrastructure & Asset Management

Secure the PCC facility, manage asset logistics within the operations room, and oversee technical maintenance for city-wide CCTV, panic buttons, and drone operations.

Strategic Reporting & Development

Evaluate and report on the overall performance of the PCC and manage the Integrated Operations Centre (IOC) systems until the completion of existing contracts. Manage three CCTV/panic button contracts and one command center contract.

PSCB SECTION 2.0

Smart City Governance Framework

To ensure smart city initiatives are implemented in an integrated, efficient, and sustainable manner, Perbadanan Putrajaya (PPj) has established a formal Smart City governance structure providing strategic direction, coordination, and performance monitoring.

Strategic Body

Putrajaya Smart City Committee

Established by Putrajaya Corporation to drive implementation of the PSCB through involvement of PPj departments, government agencies, and private sector stakeholders. Functions as a platform for knowledge sharing on smart city best practices and public policy advocacy for innovative urban technologies.

Committee Functions

Policy Direction — Formulate vision, objectives, and implementation strategies for smart city initiatives aligned with government policies.

Cross-Department Coordination — Coordinate projects across PPj departments and agencies to avoid duplication and enhance effectiveness.

Project Evaluation & Approval — Assess the suitability, impact, cost, and feasibility of proposed smart city projects prior to implementation.

Performance Monitoring — Monitor project achievements against established KPIs and ensure timely delivery per approved plans.

Technology Adoption — Promote adoption of IoT, big data, AI, and smart systems across PPj service delivery functions.

Coordinating Unit

ICT Division — Corporate Services Dept.

The Information and Communication Technology Division under the Corporate Services Department is designated as the coordinating unit responsible for implementing all smart city initiatives in Putrajaya. It serves as secretariat to the Smart City Committee.

ICT Division Mandate

Secretariat to the Putrajaya Smart City Committee

Project Implementation — Drive execution of smart city initiatives across all 7 PSCB domains

Programme Monitoring — Track progress of 93 PSCB initiatives against approved timelines and KPIs

Technology & Data Integration — Manage interoperability of ICT systems, IoT infrastructure, and data platforms

Action Plan Evaluation — Assess achievement of the Putrajaya Smart City Action Plan objectives